FREQUENTLY ASKED QUESTIONS

Do you offer Jewelry Warranty?

We have a warranty protection plan you can add at checkout called " route". Route covers any lost, stolen, or damaged jewelry within 14 days after delivery. If your jewelry is damaged upon arrival due to a defective piece or during shipment, or lost/ stolen please contact route protection by checking your order confirmation email and placing a claim inquiry with them.

If you did not purchase route warranty, please inform us of any damage within 14 days after delivery by emailing us lory@jewelsoflorelei.com

What is your Jewelry made of?

Jewels Of Lorelei carries a range of different pieces created with both 18K Gold plated Stainless Steel and 18KT Gold Filled materials to ensure the best quality.

18KT Gold Plating:  Layer of gold adheres to the silver through an electroplating bath.

18KT Gold Filled: 5% pure gold pressure bonded to the inner base metal core of sterling silver.