RETURNS & EXCHANGES

Return Policy for Personalized Engraved Jewelry

At Jewels of Lorelei, each piece is custom made to tell your unique story. Because our personalized items such as photo and handwriting engraved jewelry are created just for you, they are non-refundable and not eligible for return or exchange.

We strongly recommend double checking all personalization details (names, dates, images, handwriting samples) before placing your order. If you notice a mistake after ordering, please email us at contact@jewelsoflorelei.com within 24 hours of purchase, we may be able to adjust it before production begins.

We recommend adding Route Package Protection to your order. Since your item is personalized and made just for you, Route provides extra peace of mind by protecting against loss, theft, or damage during shipping."

Exceptions

We will gladly replace or fix your item at no cost if:

There is a manufacturing defect

Your engraving does not match the order details

The item arrives damaged

To qualify for a replacement, please contact us within 14 days of receiving your order and provide a clear photo of the item and packaging.